Shipping & Delivery Policy
Thank you for shopping with Red Design. We aim to process and deliver your order safely and efficiently. Please review our shipping and delivery information below.
Shipping Coverage
We currently deliver within Malaysia only, including:
- Peninsular Malaysia (West Malaysia)
- Sabah and Sarawak (East Malaysia)
We currently do not provide international shipping through our online store.
Order Processing Time
Orders are normally processed and prepared for shipment within 1–2 working days after payment has been successfully received.
Orders placed during weekends or public holidays will be processed on the next working day.
Shipping Rates
Our standard shipping charges are:
- West Malaysia: RM10
- East Malaysia: RM15
The applicable shipping charge will be shown during checkout before payment is completed.
Courier & Delivery
Orders may be shipped using Pos Malaysia / PosLaju, DHL, or other suitable courier services, depending on the delivery location, parcel size, and courier availability.
Once an order has been shipped, delivery time will depend on the courier service and destination.
Please ensure that your delivery address and contact information are correct when placing your order. Red Design is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Tracking Information
Where tracking is available, customers will receive or be provided with tracking information after the order has been dispatched.
Please allow some time for the courier’s tracking system to update after shipment.
Delivery Delays
While we aim to dispatch all orders promptly, delivery may occasionally be affected by circumstances outside our control, including courier delays, severe weather, public holidays, high-volume periods, or other logistical disruptions.
If you experience an unusual delay with your order, please contact us and we will assist you in checking the shipment status.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of receiving the order.
For information regarding returns, exchanges and refunds, please refer to our Return & Exchange Policy.
Contact Us
For shipping or delivery enquiries, please contact:
Red Design
Business Registration No.: SA0172851-U (201003244667)
Phone / WhatsApp: 010-566 4376
Email: me@reddesign.com.my
Office Address:
No. 45, Jalan Lang Hitam 5
Kepong Baru
52100 Kuala Lumpur
Malaysia