Terms & Conditions

Welcome to Red Design. By accessing or purchasing from our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General

These Terms & Conditions apply to all users of this website, including visitors and customers.
Red Design reserves the right to update or modify these Terms & Conditions when necessary.
Continued use of the website after changes constitutes acceptance of those changes.

2. Products & Pricing

All product descriptions, images, availability, and prices are subject to change without notice.
We make every effort to ensure that product information and pricing displayed on our website are accurate.
Slight variations in product colour or appearance may occur due to differences in screens and displays.
Prices listed on this website are in Malaysian Ringgit (MYR) unless otherwise stated.

3. Orders & Payments

Orders are confirmed after successful payment has been received.
We reserve the right to cancel or reject an order due to stock unavailability, pricing errors, payment issues, or suspected fraudulent activity.
If an order is cancelled after payment has been received, the applicable refund will be issued to the original payment method.

4. Shipping & Delivery

Red Design currently provides delivery within Malaysia.
Orders are normally processed within 1–2 working days after successful payment.
Delivery times are estimates and may vary depending on destination, courier service, public holidays, or circumstances outside our control.
Applicable shipping charges are displayed during checkout.
Please refer to our Shipping & Delivery Policy for full shipping information.

5. Returns & Exchanges

Returns and exchanges are subject to our Return & Exchange Policy.
Eligible return or exchange requests must be made within 7 days of receiving the order.
Please refer to our Return & Exchange Policy for eligibility requirements, procedures, return shipping costs, and refund information.

6. Product Authenticity & Warranty

Products sold by Red Design are sourced through our suppliers and distribution channels and are sold as genuine products.
Warranty coverage, where applicable, depends on the individual product and brand warranty terms stated at the time of purchase.
Any brand partnership, reseller, or distribution status stated on this website applies only where Red Design has the applicable authorization.

7. User Responsibilities

By using this website, you agree:

Not to misuse the website or engage in unlawful activities.
Not to upload or transmit malicious software or harmful content.
To provide accurate and complete information when placing an order, including billing, contact, and delivery information.

8. Intellectual Property

Content created and owned by Red Design on this website, including original text, graphics, photographs, logos, and designs, remains the property of Red Design unless otherwise stated.
Third-party trademarks, product names, logos, and other intellectual property remain the property of their respective owners.
Unauthorized reproduction or distribution of Red Design-owned content is prohibited.

9. Limitation of Liability

To the extent permitted by applicable law, Red Design shall not be liable for indirect or consequential losses arising from the use of this website or products purchased through it.
Nothing in these Terms & Conditions excludes any rights or remedies available to consumers under applicable Malaysian law.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. We are committed to protecting customer privacy and personal data in accordance with applicable requirements.

11. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Malaysia.

12. Contact & Business Information

Red Design
Business Registration No.: SA0172851-U (201003244667)

Office Address:
No. 45, Jalan Lang Hitam 5
Kepong Baru
52100 Kuala Lumpur
Malaysia

Phone / WhatsApp: 010-566 4376
Email: me@reddesign.com.my

For questions regarding these Terms & Conditions, orders, or our services, please contact us using the information above.

Thank you for shopping with Red Design.